Shipping policy
DELIVERY: Beyond The Dust ships after receipt of payment:
1- By Poste Colissimo or Mondial Relay for small products.
2-By its own care for furniture within a radius of 60 km around our showroom (visible in the basket after entering the details)
3- By carrier for furniture that are to be shipped beyond the area mentioned above.
We ship worldwide (except countries at war):
Shipping to France: The price for a piece is visible in your basket after providing the contact details. If you are interested in multiple pieces of furniture, please contact us for a quote
Shipping to the rest of the world: please contact us for a tailor-made quote
Beyond The Dust subcontracts this service and reserves the right to choose the carrier. Delivery is made at the foot of the building and the carrier cannot take back the delivered goods, so be sure to check the dimensions of your stairwells and access doors before any order.
Please take photos of the packaging on arrival in the event of damage, to help with the insurance reimbursement process.
4- You can also choose to pick up your product at our showroom by appointment. Contact us!
After order confirmation, Beyond The Dust undertakes to ship all references ordered by the buyer, within 1 to 4 weeks for delivery via carrier or 7 working days for items delivered by Colissimo / point relay (excluding holidays). Delivery times are always given as an indication. Their excess cannot justify the cancellation of your order without prior agreement from us. The Buyer is delivered to his home or to a relay point.
In the case of delivery by colissimo and in the event of absence, the Buyer or the recipient of the ordered product receives a delivery notice from La Poste, which allows him to collect the ordered products at the nearest post office. close, for a period of fifteen days. If the customer does not collect their package from the post office within 15 days and it is returned to Beyond The Dust, a contribution to the shipping costs for reshipment will be requested (if the product arrives in good condition) and it will not be possible to cancel the order and request any refund. If within 45 days of sending the product, the customer does not respond, Beyond The Dust reserves the right to relist the item.
The Buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event that the Buyer has any doubt of any nature whatsoever about the condition or contents of his package, he is required to apply the following procedure (in particular reporting any damage observed, any complaints and reservations) and to refuse the goods by immediately issuing a report of anomaly to the carrier. Please report these incidents to the Seller within 48 hours, attaching a copy of the anomaly report (with photos) made to the carrier.
Take out :
If the buyer is responsible for picking up the furniture in our showroom, he or she is required to check the condition of the furniture before purchase. Once the purchase has been made and the furniture has left the Beyond The Dust workshops, no complaints or refunds can be made.