Refund policy

In the event of delivery of a product that does not correspond to the order (defective or non-compliant), the Buyer must make his complaint within 48 hours from the date of receipt of the package. Complaints must be sent by email to hello@beyond-the-dust.fr

They must include:

• the Buyer’s contact details product
• references
• the reasons for the complaint (and photos if necessary)

The return of products must be made within seven working days. Failing this, Beyond The Dust will not provide any reimbursement for the products ordered. Any product to be exchanged or refunded must be returned to Beyond The Dust as shipped, in its original condition and packaging and include all of the product and its accessories.

Shipping costs are the responsibility of the Buyer, except in the case where the product returned or exchanged does not correspond to the original declaration made by Beyond The Dust. Coverage of these return costs will be capped at the rate corresponding to the shipment. Any risk linked to the return of the product is the responsibility of the Buyer. In the absence of non-compliance with the procedure set out above and the deadlines indicated, the Buyer will not be able to make any claim for non-conformity or apparent defect of the products delivered, the products being then deemed to be compliant and free from any apparent defect.